Skyenimals Help

General Support

    Having a problem? Have a question?
    We are available to help! Please use the Support link located in the bottom right footer of any page if you experience an issue getting your account registered, uploading pictures, etc. We appreciate your patience and feedback during the beta testing phase of the site.

User Accounts

    Do I need a user account?
    You will need an account if you want to create a new Skyenimal, vote on your favorites or add information about any Skyenimal or animal.
    You do not need an account to read or browse Skyenimals.

    How do I create an account?
    Account creation is easy! Simply fill out the new account request. Your account will need to be linked to a valid email address so we can confirm you are a real person. will not make your email visible to other users and will not share your email with other companies.

    I signed up but I never got an activation email?
    Please contact our support team using the Support link in the footer of this page. Please tell us the account/email you used to register and we will either active your account manually or have the system re-send the activation email.

    How do I make my pets visible under my account?
    If a picture of your pet is already in the system, browse to that animal and click on the "add to my pets" link. If your pet's picture is not already in the system, upload your pet image from the proper animal page. After the pet is accepted into the system you can browse to that animal page and click the "add to my pets" link.

    What are those (#)'s show next to the user names?
    The number in parentheses next to the user name shows how many skyenimals each user has rescued.

    My account received a warning. Now what?
    One of the volunteer site administrators found something submitted by your account inappropriate for all ages. Please note that crude images and text are not allowed. Please review the "Content Management" section below for more specifics.
    If you feel the warning is erroneous or was due to someone else accessing you account please contact us and we will gladly work with you to resolve the problem.

    If this occurs please make sure you are the only person with access to your account and password. Please make sure to always log out of after using it on a shared or public comptuer.

Add Skyenimal

    How do I Create a new Skyenimal?
    If you already have a picture or drawing you should use the Create->upload page.

    How do I make a new Skyenimal using the drawing tool?
    If you would like to draw a picture online using your computer you can do this from the Create->Draw Picture (online) page. Your web browse must have a Java plugin installed and enabled for online drawing. Watch a video demonstration of the online drawing tool for a brief overview.

    Why did the name of my Skyenimal change?
    To avoid duplicate names the Skyenimals Admin team will sometimes need to slightly change the name you chose for your Skyenimals species. Your Skyenimal will still appear in the most recent list and the Image Credit and Skyenimal Credits will still be given to your account.

Add Animal

    How do I add an additional dog breed?
    If you would like to add a new breed or sub-species to a group of animals just submit it like any other animal. Please include aditional information in the "Picture comment" field. For example, "This is a Whippet which is a breed of Dog". If the site administrator cannot determine which group to place the submitted animal in you may be asked to re-submit with more information.

Skyenimal Credits

    What are Skyenimal Credits?
    Skyenimal credits are pretend money that you can earn and spend on the Skyenimals web site. Earn credits by uploadings pictures and facts!

    What can I use Skyenimal Credits for?
    Users can "adopt" Skyenimals and animals using Skyenimal Credits. When you rescue a Skyenimal it will appear in a separate section in your user profile page. Rescue as many as you can!

Rescue Center

    What is the Rescue Center?
    The Rescue Center is a place where you can go to "rescue" Skyenimals and animals using Skyenimals credits. After you have rescued an animal your rescue ranking may increase and you can earn rescue rewards and trophies.

    Which animals are available in the Rescue Center?
    Any Skyenimal or animal can appear in the Rescue Center. However, at any given time there are only a limited number of animals available in the rescue center. The animals available for rescue change frequently, about every 5 minutes. If you don't see what you want try back a little later and you like the choices better.

Skyenimals Sorter

    What is the Skyenimals Sorter?
    The Skyenimals sorter is a way to find out what animals, images and pictures Skyenimals users like best. Anybody can use the sorter, and they can use it as much as they want.

    What are the Sorter Stats?
    Sorter At Bats and Sorter Hits data is kept for every image in the Skyenimals system. For those of you who know baseballi or cricket, Sorter average is like a players batting average! An "at bat" means that the image was in a contest in the sorter. A "hit" means the image was selected as the favorite image by the user. The Sorter Stats page shows results of overall statistics gathered by the sorter.

Skyenimals - Animal Blog For Kids

    Can I submit articles for your animal blog?
    Yes! Do you like animals? Do you like writing? If you are interested in getting more writing experience or exposure for your writing skills please feel free to submit an article for the Skyenimals Animal Blog for Kids. Anyone can submit an original article, no age limit required. (Note: if you are under 16 we need your parent's email and approval to use your name and content on the blog.)
    Full credit will be given to the author and a link to the author's personal web site can be included in the blog if you like. After we approve and post your article on the blog we will announce it to our followers on Facebook and Twitter. Your article will reach hundreds (or possibly thousands) of people! Contact us using the contact link at the bottom of the page if interested.


    Can I upload pictures I find on the internet?
    You should only upload photos or pictures which you or a person you know has created. Unless you are the original owner, if you upload content from known web sites, such as, the content cannot be accepted.

    Who owns the rights to the images?
    Each image on the page has an "Image Credit" field which lists the owner of the image. Users are asked to only upload original artwork or pictures which they have personally taken. If you see an image which is being used without permission or not properly credited please Contact Us and we will make an effort to promptly correct the issue.

    Can I reuse art and photos that I find on Skyenimals?
    No. All original works found in the Skyenimals web site are the copyrighted property of the submitting artist. If you want to use a work you will need to ask permission from the artist, who is free to set whatever terms and conditions they wish. You should always ask permission before using any work which was created by another person.

    Where do the animal facts come from?
    The majority of the real animal facts in the Skyenimals database come from either the Smithsonian Institution Animal: The Definitive Visual Guide To The World's Wildlife, 2001, 2005, Wikipedia and Brookfield Zoo, Brookfield, Illinois. Several other sources have been used as well, but to a lesser degree. If you find a fact that you think is inaccurate or erroneous please let us know using the Contact Us link at the bottom of the page. Facts on made up animals (Skye-nimals) are provided by site users.

    Will drawings I make or upload be kept forever?
    No. To keep the site fresh older user generated content may be purged by the site administrators are their sole discretion. If you have created artwork using the online Skyenimals animal drawing tool that you wish to save please save a copy on your home computer.

    Where do the wallpaper images come from?
    All wallpaper images were taken (or created) directly by close friends or family of the admin team. Unless otherwise noted images are all Copyright CancunSkye Software, LLC. The images may be used for personal use only. Any redistribution is not allowed without the written consent of CancunSkye Software, LLC. If you are interested in reusing any of the wallpaper images please contact us.

    What is the Skyenimals scratch arcade?
    The Scratch arcade are small arcade games (made using the scratch language) by students in middle school or high school. These projects are made by the students for fun and for a learning experience. If you have a Scratch program you want us to feature you can let us know using the "Contact Us" link below.

    What are those +1's for?
    The +1's a way to let other users of the internet know that you like the page or image you are looking at. The Skyenimals team may use the +1 score to judge the popularity of skyenimals and animals. This data may be used to show user favorites, award virtual "trophies", etc. You will need a google account to use the +1 feature. Just click on the +1 and the link will show you how you can create a google account.

    What conservation status are you using?
    Whenever possible we will use the Conservation Status values as defined by IUCN (International Union for Conservation of Nature).

    How do you prevent inappropriate material from being loaded onto the site?
    All data submissions from users are manually approved by volunteer site administrators before the content is allowed on the main site.

    How do you decide what is inappropriate?
    The goal is to keep the site safe and appropriate for all ages, even early childhood. Text or images containing crude or suggestive content will not be allowed. All decisions are at the discretion of the site administrator, whose decision is final.

    I have found something that I think is inappropriate. What should I do?
    Please report this using the support "Contact Us" link at the bottom of most pages on the site. Please let us know where the content was seen and we will address it as soon as possible.